Understanding Aged Care and NDIS Assessments

Navigating the world of aged care and disability support can be complex, but understanding the assessment process is crucial for accessing the right services. Let’s explore the key aspects of Aged Care and NDIS assessments to help you or your loved ones get the support you need.

Aged Care Assessments

What is an Aged Care Assessment?

An Aged Care Assessment is a comprehensive evaluation conducted by the Aged Care Assessment Team (ACAT) to determine an older person’s eligibility for government-subsidised aged care services.

The Assessment Process

Initial Contact: Call My Aged Care on 1800 200 422 to request an assessment.
Home Visit: An ACAT assessor will visit you at home to evaluate your needs.
Comprehensive Evaluation: The assessment covers your physical health, cognitive function, and daily living abilities.
Discussion of Needs: You’ll have the opportunity to discuss your care preferences and goals.

What to Prepare

Have your Medicare card and another form of ID ready
Gather any relevant medical reports or referrals
Consider having a family member or friend present for support

NDIS Assessments

What is an NDIS Assessment?

The National Disability Insurance Scheme (NDIS) assessment determines eligibility for disability support services for individuals under 65.

Key Differences from Aged Care Assessments

Age Focus: NDIS is primarily for those under 65, while Aged Care assessments are for older Australians.
Scope: NDIS covers a broader range of disabilities and focuses on long-term support needs.

The NDIS Assessment Process

Eligibility Check: Contact the NDIS to check your initial eligibility.
Gathering Evidence: Collect supporting documentation about your disability.
Assessment: An NDIS assessor will evaluate your support needs.
Planning Meeting: If eligible, you’ll discuss your goals and support requirements.

Tips for Both Assessments

Be honest and thorough about your needs and challenges
Prepare a list of questions you want to ask
Don’t hesitate to ask for clarification during the assessment
Consider your long-term goals and how support services can help you achieve them

How We Can Help

At Reliant, we understand that these assessments can feel overwhelming. Our experienced team can guide you through the process, helping you prepare for your assessment and understand the outcomes. We’re here to ensure you receive the care and support you deserve.Whether you’re navigating Aged Care or NDIS assessments, remember that the goal is to match you with the right services to improve your quality of life. Don’t hesitate to reach out to us for personalised advice and support throughout your journey.

Supporting Families: Tips for Choosing the Right Home Care or NDIS Provider

Selecting the right home care or NDIS provider is a crucial decision that can significantly impact the quality of life for you or your loved one. Here are some essential tips to help you make an informed choice:

Assess Your Needs

Before beginning your search, clearly define the specific care requirements:

Type of care needed (personal care, nursing, therapy, etc.)
Frequency and duration of care
Any specialised equipment or services required

Research Providers

Look for providers with a strong reputation and track record:

Ask for recommendations from healthcare professionals, support groups and friends
Verify the provider’s accreditation and compliance with industry standards
Read testimonials

Evaluate Experience and Expertise

Consider the provider’s experience in delivering the specific care you need:

Years of operation in the industry
Specialisation in particular conditions or care types
Ongoing training and development programmes for staff

Assess Staff Qualifications

Ensure the provider’s staff are well-qualified and suited to your needs:

Relevant certifications and qualifications
Background checks and screening processes
Matching of staff skills to client needs

Consider Flexibility and Customisation

Look for providers who offer personalised care plans:

Ability to adjust services as needs change
Options for different levels of care
Willingness to work with your preferences and routines

Examine Communication and Reporting

Effective communication is crucial for quality care:

Regular updates on care progress
Clear channels for feedback and concerns
Transparent reporting on service delivery and outcomes

Check Financial Aspects

Understand the costs and funding options:

Clear pricing structure
Assistance with NDIS or other funding applications
No hidden fees or unexpected charges

Meet the Team

Sit down and have a discussion with the provider:

Get a feel for their approach and values
Ask yourself whether you have confidence in them and can work with them

Trust Your Instincts

After considering all factors, trust your judgement:

Do you feel comfortable with the provider?
Are they responsive to your questions and concerns?
Can you envision a positive long-term relationship?

Choose a Local Provider

Opting for a local provider can offer several advantages:

Faster response times
Better understanding of local resources and community
Easier face-to-face meetings when needed

At Reliant, we pride ourselves on meeting all these criteria and more. Our experienced team is dedicated to providing personalised, high-quality care that puts your needs first. We understand the local community and are committed to supporting families throughout their care journey. Don’t hesitate to reach out to us for a consultation. We’re here to answer your questions and help you make the best choice for your family’s care needs.

How to Access NDIS Services: A Step-by-Step Guide

Navigating the National Disability Insurance Scheme (NDIS) can seem daunting at first, but with the right information, you can access the support you need. Follow this guide to understand the process of accessing NDIS services.

Step 1: Check Your Eligibility

Before applying, ensure you meet the basic NDIS eligibility criteria:

You are aged between 7 and 65 years old
You are an Australian citizen, permanent resident, or hold a Protected Special Category visa
You have a permanent and significant disability that substantially reduces your ability to participate in daily activities

Step 2: Gather Supporting Evidence

Collect documentation that supports your disability claim. This may include:

Medical reports from your doctor or specialist
Assessments from allied health professionals
Information about how your disability affects your daily life

Step 3: Submit an Access Request

Contact the NDIS to make an Access Request. You can do this by:

Calling 1800 800 110
Visiting an NDIS office in person
Submitting an Access Request Form online

Be prepared to provide personal information and details about your disability.

Step 4: Wait for the NDIS Decision

The NDIS will assess your application and supporting evidence. This process can take up to 21 days. If more information is needed, they will contact you.

Step 5: Planning Meeting

If your Access Request is approved, you’ll be contacted to schedule a planning meeting. This meeting is crucial as it will determine the supports and funding you’ll receive. Consider:

Your goals and aspirations
The supports you currently have
What additional supports you might need

Step 6: Receive Your NDIS Plan

After your planning meeting, you’ll receive your NDIS plan. This document outlines:

Your goals
The funding you’ve been allocated
How your plan will be managed

Step 7: Choose Your Service Providers

With your plan in hand, you can now choose service providers to deliver your supports. You can:

Use the NDIS provider finder
Ask for recommendations from your Local Area Coordinator
Research providers in your area

Step 8: Implement Your Plan

Start using your funded supports to work towards your goals. Keep track of your progress and any changes in your needs.

Step 9: Plan Review

Your plan will be reviewed regularly, typically every 12 months. This is an opportunity to assess your progress and make any necessary adjustments to your supports.

Remember, if at any point you’re unsure about the process or need assistance, you can contact the NDIS directly or speak with a Local Area Coordinator. They’re there to help you navigate the system and access the supports you need. By following these steps, you’ll be well on your way to accessing NDIS services and receiving the support you need to live your best life.

Let Us Help You!

If you’re feeling overwhelmed by the NDIS process or simply want guidance tailored to your unique situation, our team is here for you. We offer personalised support services designed to help you navigate the NDIS effectively and ensure you receive the assistance you need. Don’t hesitate to reach out—we’re committed to helping you achieve your goals! More information is available on the NDIS website.

Embracing Changes to Home Care Packages

The Australian Government has introduced significant reforms to the Home Care Package (HCP) system, aimed at enhancing support for older Australians who wish to remain in their homes. These updates, part of the broader Support at Home initiative, are designed to offer greater flexibility, choice, and transparency for clients and their families. At Reliant, we wholeheartedly welcome these changes and the opportunity to support new clients in their care journeys. Here’s a summary of the key changes and what they mean for you.

Streamlined Access to Care

The new system simplifies the process for accessing home care services. Clients will now experience a more straightforward pathway to receive a package that meets their needs. This means reduced waiting times and quicker access to essential support services, allowing families to obtain the help they require without unnecessary delays.

Personalised Care Plans

Each client will have the opportunity to develop a personalised care plan tailored to their specific needs and preferences. This approach ensures that services are closely aligned with individual circumstances, whether it involves assistance with daily activities, social support, or healthcare management. Family members are encouraged to actively participate in these plans, ensuring that everyone’s concerns and wishes are taken into account.

Increased Funding and Support

The government is injecting more funding into the HCP system, allowing for higher package levels. This means clients can access a broader range of services, including specialised care, allied health support, and more comprehensive assistance with daily living. Families can expect to see an improvement in the quality of care as providers are better equipped to meet diverse needs.

Transparent Pricing and Services

The reforms include a commitment to clearer pricing structures and transparency in the services provided. Clients and their families can better understand what they are paying for, which services are included, and how funds are being utilised. This transparency enables families to make informed decisions and ensures accountability from service providers.

Enhanced Quality Standards

To ensure safety and quality in care, the government has implemented stronger oversight and quality standards. Home care providers must adhere to these standards, ensuring that clients receive high-quality, safe, and effective care. Families can take comfort in knowing that their loved ones are receiving care from providers dedicated to excellence. At Reliant, we are proud that at our most recent home care audit we received no non-conformities and as such are performing at the highest possible level.

Conclusion
The recent changes to the Australian Home Care Package system reflect a commitment to supporting older Australians and their families. At Reliant, we are excited about the potential these reforms hold and warmly welcome new clients to our community. We are dedicated to navigating these changes to ensure our clients receive the best possible care tailored to their unique needs.

As we approach the July 2025 implementation date, more details about the Support at Home program will become available. We encourage you to stay in touch with us for the latest updates and information on how these changes may affect your care.

Explainer: Government Funded Home Care Packages

The journey of looking after ourselves as we age, or of providing care for those around us often involves navigating a complex landscape of support options, specially when it comes to understanding government-funded Home Care Packages (HCPs). At Reliant, we are committed to empowering individuals with knowledge and providing transparent access to care services. Here, we aim to demystify HCPs, offering insights and guidance for individuals and their support network seeking the best possible care.

1. What are Home Care Packages?

Home Care Packages are government-funded programs designed to support and assist older Australians who wish to maintain their independence in their own homes. Reliant Healthcare offers a range of tailored services, including personal care, domestic assistance, nursing care, and allied health services, to meet those individual needs.

2. Levels of Home Care Packages:

There are four levels of Home Care Packages, ranging from Level 1 (basic care needs) to Level 4 (high-level care needs). Our experienced team at Reliant Healthcare can guide you through the assessment process, ensuring you receive the appropriate level of funding for the services you require.

3. Accessing a Home Care Package:

To access a Home Care Package, the first step is to contact My Aged Care, the government’s central entry point for aged care services. Reliant Healthcare can provide support throughout the assessment process, ensuring your needs are accurately assessed and understood. If you are approved for a HCP, you will be advised of the Level at which you have been assessed.

It is important to note that there is a distinction between being approved for a Home Care Package, and being assigned that Home Care Package. There can be a lengthly delay between being approved for a Home Care Package, and having that package assigned. Many Reliant clients who require immediate assistance opt to receive privately paid services which can commence immediately, while they wait for their their package to be assigned.

4. Cost and Subsidies:

Home Care Packages are subsidised by the Australian government, and Reliant Healthcare is committed to providing transparent information about the associated costs. We can help you understand the different types of fees, including the basic daily fee, income-tested fee, and additional fees for specific services, ensuring you have a clear picture of the financial aspects.

5. Choosing a provider:

Once approved for a Home Care Package, individuals can choose their preferred care provider. This choice empowers them to select a provider that aligns with their values and offers services tailored to their needs. At Reliant, we are dedicated to providing quality care services and transparent guidance throughout the process. We want to be your trusted partner in navigating Home Care Packages, ensuring you or those who are important to you, receive the support they deserve to live a fulfilling and independent life.

Decoding the NDIS

Decoding NDIS Funded Disability Care: FAQ

Navigating the world of NDIS (National Disability Insurance Scheme) can be challenging, but at Reliant, we believe that understanding is the first step towards empowerment. In this guide, we aim to decode NDIS Funded Disability Care, providing answers to common questions and shedding light on the support available for individuals with disabilities.

1. What is NDIS Funded Disability Care?

NDIS Funded Disability Care is a government-funded initiative in Australia aimed at providing support and services for individuals with permanent and significant disabilities. The scheme focuses on empowering individuals to lead an independent and fulfilling life by funding necessary supports and services.

2. Who is Eligible for NDIS Support?

Individuals under the age of 65 with a permanent and significant disability that substantially affects their ability to participate effectively in everyday activities may be eligible for NDIS support. Eligibility criteria are assessed based on individual circumstances.

3. How Does NDIS Funding Work?

NDIS operates on a person-centered approach, tailoring support plans to meet the unique needs and goals of the participant. Funding covers various supports such as daily activities, transport, therapies, and equipment. The NDIS participant, in collaboration with service providers, decides how the funding is allocated.

4. What Services Does NDIS Fund?

NDIS funding supports a wide range of services, including but not limited to:

Daily Personal Activities: Assistance with daily personal activities like bathing, dressing, and meal preparation.
Therapeutic Supports: Access to allied health professionals such as physiotherapists, occupational therapists, and speech therapists.
Community Participation: Support to engage in social and recreational activities within the community.
Assistive Technology: Funding for aids and equipment to assist with daily living and mobility.

5. How Can Reliant Healthcare Assist with NDIS Funded Disability Care?

At Reliant, we specialise in providing personalised and client-focused NDIS funded disability care. Our experienced team works closely with participants to understand their unique needs and aspirations. We offer a range of services, including personal care, therapeutic support, and assistance with community participation.

6. How Can Families Get Involved in the NDIS Process?

Families can play a crucial role in supporting individuals through the NDIS process. This includes actively participating in planning meetings, sharing insights into the individual’s needs and goals, and collaborating with service providers to ensure the NDIS plan aligns with the participant’s aspirations.

7. How Can Individuals Apply for NDIS Funding?

To apply for NDIS funding, individuals need to submit an access request and provide relevant documentation about their disability. The National Disability Insurance Agency (NDIA) assesses the eligibility and, if approved, collaborates with the individual to develop a tailored support plan.

Conclusion

Decoding NDIS Funded Disability Care is about breaking down complex information into practical knowledge, empowering individuals and their families. At Reliant, we are committed to supporting individuals through their NDIS journey, providing compassionate and personalised care that aligns with their unique needs and goals. If you have more questions or seek assistance, feel free to reach out – we are here to help you navigate the path towards enhanced independence and wellbeing.

Dementia: it’s a mindset shift for everyone

September is Dementia Awareness Month, a time to understand a disease that impacts over 413,000 Australians and is projected to reach over 536,000 people by 2025.

While the disease and these statistics can be frightening and worrisome, there are some really important things to consider to make your family’s journey with dementia a lot easier.

As with all relationships, communication is key. But you must be aware that your usual communication methods will need adapting – a shift – when you’re dealing with a loved one who has dementia.

Last week we gained some valuable insights when we heard Steven Sabat, Professor Emeritus, speak at the Dementia Awareness Month presentation at the Art Gallery of NSW. He discussed the cognitive and social abilities of people with moderate to severe dementia – and how communication between people diagnosed with dementia and their caregivers may be enhanced.

Here are some strategies we recommend to alleviate stress and to strengthen your relationship with your loved one, through this new challenge. (And inspired by the powerful words of the great Johnny Mercer and the Pied Pipers).

Accentuate the positives

We know actions speak louder than words and this is particularly the case when speaking with people with dementia. Have open, friendly body language – give a reassuring hold of the hand. Often dementia patients can be confused and anxious, but your warmth will help keep them at ease.

If they’ve got information wrong, or have recalled something that didn’t occur – don’t concern yourself with correcting them as this will create more confusion. Play along or change the subject. And if you start to feel a bit frazzled or stressed, take a deep breath, keep calm and carry on.

Eliminate the negatives

TV, radio, or a bustling environment can be incredibly distracting and may make it difficult for you to hold each other’s attention. Be sure to turn background noise off, close a curtain or move to a quiet space so you can focus on one another.

Routine is also very important. Due to the confusing nature of dementia, it’s crucial to maintain a level of regularity in the day to day activities and life of a person with dementia. New environments can be very confusing and even frightening, so try to be aware of this risk factor.

If your loved one appears in distress, don’t ignore this, but do try to move on and find something else to think about. For example you can say “I’m sorry you’re feeling upset – let’s go for a walk in the garden.”

Latch on to the affirmative

If you find an activity that your loved one particularly enjoys, hold onto this, as chances are it will keep working.

Often the best method is highlighting the person’s interests and doing activities based around this. Did they love music? Listen to music! Art galleries? Movies? Visual and audio activities, especially those that bring a sense of nostalgia for the patient can be very comforting.

You may also find going through old photo albums, or talking about stories from their youth can be a helpful topic to get onto – and one where their memories are still vivid. Try to steer clear of asking questions that rely on short-term memory.

Don’t mess with Mr In-Between

Treat all people with common courtesy, have clarity in your communication and don’t put people in a position to fail. Be very direct and don’t ask roundabout questions, otherwise you’ll find yourself on a roundabout that you can’t get off!

By this we mean, try to avoid open-ended questions, or giving too many choices. For example, “Would you like to wear pants or a skirt today?” gives two very clear options. If there is confusion, rephrase your questions and maintain a non-anxious presence.

Try to use people’s names rather than using pronouns like him, her, they – remembering your loved one may have lost track of very recent conversations and being specific will help keep them on course.

With activities, break these down into steps rather than jumping straight into them and remember that visual cues can be very helpful.

Finally, try to maintain a sense of humour – as long as it’s not at your loved one’s expense. Despite their new mindset, they still have their social skills and will love a laugh – so look for the humour and positivity in each moment, and it will be a better experience for all.

With over 60% of clients with dementia, we understand the challenges but also know there is still so much space for creating special moments and enjoying time with your loved one – it just takes a little bit of patience and practice.

If you, or a loved one is experiencing dementia, Fight Dementia has wonderful resources, fact sheets and suggestions to support you on this unique journey.

https://www.fightdementia.org.au/

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Category: Blog